Terms and Conditions
Your privacy is important to us and we are committed to protecting your personal information when you visit the NBMAA Store. The NBMAA store does not collect information about individuals unless the individual knowingly provides it. We may, from time to time, contact you (by email or mail) with special news or information about the NBMAA Store and events at the New Britain Museum of American Art. The NBMAA Store does not sell or share personal information or email addresses.
NBMAA News
NBMAA offers visitors to the NBMAA Web Site the opportunity to subscribe to our e-newsletter. If you choose to subscribe, you will receive NBMAA E-blasts regarding, exhibits, programming, store events and other happenings at the NBMAA. You may subscribe or unsubscribe at any time by following the E-blast instructions.
Online Purchases
To complete a transaction in the NBMAA online store, we need to know your name, billing and shipping addresses, telephone number, e-mail address, and credit card information to process your order. Your credit card information will be used only as needed to process your transaction.
Children's Privacy
NBMAA does not solicit personal information from children. Visitors eighteen years of age and under should remember that they are required to obtain an adult's permission before submitting any personal information to this or any other Web site.
Guarantee and Return Policy:
Satisfaction Guarantee 30-Day Return Policy:
Any item purchased may be returned in the same condition and original packaging in which you received it, including parts and accessories. Let us know and you may return it within 30 days of the receipt of purchase. Simply call us at 860-229-0257 x 114 to obtain a Return Authorization Number and shipping instructions. When returning the item, you should include a copy of your original invoice, and a note on the packaging slip explaining why you decided to return our product so that we can continue to improve our service.
Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return in the method it was sent to you. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please be aware that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order.
In order to process a return from your credit card, you will need to call 860-229-0257 x 114 to process your request. You will need to provide your full 16 digit credit card number and your web order verification number in order to receive a refund.
Damaged, Defective and Wrong Item Sent Return Policy:
If returning a damaged, defective or wrong item sent, customers must contact our customer care specialists by phone or email within 5 days of the receipt of purchase so that our specialists can explain the proper handling of the merchandise for returns and exchanges. A replacement item will be shipped to you upon contacting customer service. We guarantee all of our products against Defects and Damages, and will work within our manufacturer’s warranty policies.
Missing Items
If an item that was not backordered or out of stock is missing from an order, customers must contact our customer care specialists by phone or email within 5 days of the receipt of purchase. Shipping and packaging information must be provided so our specialists can review the problem to further resolve the issue.
When visiting our Site, if you register for an online account or for any online offers, we may ask you to provide personal information and to select a password of your own choice to help keep personal information secure. We may use your registration information to help make your online shopping experience and orders quicker and easier, by pre-filling certain parts of your shopping information.
When you make online purchases, we will collect your name, physical address, phone number, e-mail address and billing/shipping information, as well as credit card information. This information enables us to deliver products that you have ordered; fulfill your requests; contact you or the recipient(s) of your purchase in the event of order or delivery difficulties; verify or respond to your inquiries; and deliver services and information about our products or Site to you. If you make a purchase through our Site, the personal information you provide (for example, name, physical address, and e-mail address) will be added to our customer database. Our customer database may be used to send future NBMAA Communications to you unless you specifically unsubscribe. Note: Online purchases require use of an e-mail address to process the order.
About Us
NBMAA website is located at http://www.store.nbmaa.org. The site is owned and operated by NBMAA with the online store located at http://www.store.nbmaa.org. Nitro-sell hosts the online store website and provides access to our site.
Online Shopping Terms and Conditions
All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.
Please make sure you have read our Privacy Policy and Terms and Conditions related to the use of this Website.
This website is owned and operated by NBMAA in conjunction with its subsidiaries (including Nitro Sell) and their affiliates. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.
These Online Shopping Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the state of Connecticut and the laws of the United States applicable therein.
You may only purchase or order items for non-commercial and lawful purposes and any other use is not permitted. You agree to pay for all charges noted herein as payable by you. You have to be 18 or older to purchase from the website. Any items purchased on this website will not be delivered to an address outside of the continental United States.
NBMAA may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in U.S. dollars and all charges will be processed in U.S. dollars.
All prices listed on this website are subject to confirmation. NBMAA will notify you by email or phone within hours of making a purchase if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. If you do not receive an email within 2-3 business days of completing a purchase order, NBMAA is deemed to have confirmed the purchase at the price listed. If you receive such notification, the sale will be automatically terminated unless you reply by email with confirmation of your intention to purchase the item at the confirmed price.
Online Shipping Terms and Conditions
NBMAA will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, NBMAA will not be responsible for any delays in delivery which are beyond its control. Please note that shipping rates are not guaranteed but vary with the national average delivery time. Where delivery is delayed, NBMAA will notify you as soon as possible.
NBMAA offers customers the option to have an online or “In Store-pick up” free of charge. Please note that when selecting this option, local customers should pick up their item(s) within 5 days. Item(s) not picked-up within 5 days will be restocked.
Acceptance of Terms
By accessing or using the Site, you agree to be bound by the terms of this Agreement. We encourage you to review this Agreement periodically for any updates or changes. If you do not accept the terms of this Policy, please do not use this Site.
Fraud Prevention
In order to protect you and NBMAA from fraudulent transactions, NBMAA may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. NBMAA also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that NBMAA chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.
Acceptable Site Use
This is an e-commerce shopping site and no other use is permitted. The site may only be used for lawful purposes. Users are prohibited from violating or attempting to violate the security of this site or using it to obtain products not properly ordered and fully paid for. Users may not send unsolicited email messages ("spam") to or through the site or otherwise harass the site owner or other users. We reserve the right to refuse to deal with any user who violates our rules.
Trademark Notice
All trademarks displayed on this site are subject to the U.S. trademark rights of NBMAA. These trademarks include, but are not limited to, product brand names, slogans, and logos. The unauthorized use of any trademark displayed on this site is strictly prohibited. In the event that any person has a dispute with any of the content on our site, notice of such dispute shall be provided promptly to us at XXX
Miscellaneous
In the event that any provision of the Terms of Service conflicts with the law under which the Terms of Service are to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to the Terms of Service, such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law, and the remainder of these Terms of Service will remain in full force and effect. Prices subject to change without notice.
NBMAA accepts Visa and Master Card
